What our clients think of our services means more to us than anything else because without our clients there would be no Smith & Ken. This is something we've instilled into our values as a business since day one and will continue to do so. There's nothing more pleasing when we're congratulated by our clients. We've had some fantastic comments, so much so, that we'd like to share them with you. Below are a number of testimonials from our clients. Have a read, and if you're unsure of who to use for your Dubai real estate transaction, we're sure after reading this you'll have made your mind up.
I thought I would drop you a line to congratulate you on your new promotion, a promotion well deserved no doubt. If I may I would also like to strongly recommend another colleague of yours, Lorenz. I have had the pleasure of dealing with Lorenz while I was buying my flat. He was incredibly flexible and even drove me to several bank branches to secure my managers check for the sale of the flat. This was done during his time off.
It is therefore no surprise that I recommended him to a university friend of mine Ugo De Charette. Ugo bought his flat in Southridge recently. The sale wasn't an easy one as Ugo was very keen on a specific unit in that particular development and as he currently lives in Europe it was less a straightforward process. Lorenz insured that all his requests were met in a timely manner. Ugo was clearly overjoyed with his purchase and the easy way in which he was able to buy it.
I recommended another good friend of mine, Pablo Fetter to Lorenz and I understand they are currently working on finalizing details for the purchase of his flat. Lorenz was able to negotiate a fair price for Pablo and he recently mentioned to me that Lorenz was incredibly helpful.
When we first met almost a year ago, I had dealt with several of your competitors. Competitors that were less than honest, rude and incompetent. Lorenz remained professional, courteous and extremely competent. Lorenz has even assisted me with queries which were not part of his job description which was very kind of him. I have lived in Dubai for the bulk of my adult life and I can honestly say that I wish more people were so dedicated to their work as Lorenz this. I am writing this email to you in the hope that as Lorenz's superior you will include this in his file when he is next up for a promotion. A promotion, I hope he won't have long to wait for!
Once again thank you
Dear Mr. James
My wife and I started looking for an apartment to rent in Dubai Marina about a month ago. Looking for an apartment in the current market conditions had proved to be a nightmare. We've contacted many agents at the start but Martin has been the most professional in following up with us and working closely in the limited time we had. A major factor that made us prefer dealing with Martin that he truly understood our requirement and he went the extra mile by looking for options while we were in our current residence in Abu dhabi.
Because of that we stopped contacting any other agents and just relied on Martin, and we successfully rented a beautiful apartment in Marina Promenade yesterday.
Martin has certainly eased a very tough search and he was always very pleasant to deal with.
Nabeeh & Hamsa t
Dear Mr. Ben,
I hope this email finds you very well.
I am sending you this email to express our sincere thanks to Mr.Kevin Birch for his incredible assistance and outstanding follow up.
All through our presence in the UAE we have dealt with so many Real Estate Agents, and he was the best Commercial Consultant by far.
He is an amazing person and a very loyal employee, we wish him and your company nothing but continuos success.
All the best,
Samah Al-Nasser – Akhtaboot.com
Dear Mr. James
I wanted to take a moment to write this letter on behalf of Mr. Jonas Browne, who has been helping me in finding an apartment in the DIFC area. He was always a pleasant to speak with, and goes out of his way to provide me with a top-notch service.
I really appreciate his efforts to make sure things goes as smooth as possible while clearly explaining all activities. I hope you appreciate having Mr. Jonas as one of your employees. He's a valuable asset to your firm.
I will definitely recommend your service to colleagues and friends in the future.
Thanks again for a great service!
Bilal Alhmoud Technical Account Manager – Middle East
Dear Sir or Madam
I would just like to say how wonderful the service has been that we have received from Mario, one of your agents. Having found you name on the Internet and not really knowing what I was going to get, the outcome has been the best experience I have ever had with Estate Agents.
Being new to Dubai (I have just taken over as Headmaster at JESS, Arabian Ranches) and having to move home after one year, my wife and I were really quite unsure what to expect. We contacted Smith and Ken back in March for a move in July. Mario contact us straight away, put our minds at rest and said he would be back in touch near to the date. My wife contacted him a couple of times in April as we was getting a little nervous having given in our three months notice. Mario kept us calm, informed and above all gave us faith that all would be OK. And it was.
In the space of one month we have the property we really wanted, as close to the desired price as possible, and 99% of the boxes have been ticked. Mario arranged for us to meet the outgoing tenants and the landlord together (who were both very nice) and the deal was done without a hitch. All our requests were met. We cannot be more grateful.
To top off this wonderful service, last night Mario drove around Dubai collecting and emailing papers to us to enable us to get DEWA to put the water back on as the garden in the new property was dying (we still have over four weeks before we move in). I really feel he went above and beyond to ensure that we were happy - even after the deal was done.
We would like you to know that we have never before met such a conscientious person, who obviously enjoys his job and more importantly want all his clients to feel that they will get exactly what they want in a new property.
We are delighted with the service. Thank you so much.
Shane and Paola O'Brien
Dear Mr. James Ellison,
I'm writing this email to thank Smith and Ken for the quality of service I've experienced, especially the service provided by Mario. Mario supported me in finding a villa (for rent) in a very professional, knowledgeable and reliable manner. I have never experienced such a service from any other property agent before and I'm therefore very glad that Mario had been assigned to me.
If I would have to search for another villa in future, I would definitely ask him to support me again.
Again, many thanks and kind regards,
Chi An Sam
Just a quick note to pass on my thanks to Vishal Puri, the S&K agent who dealt with me on the renting of a property in Springs 12. Vishal handled the whole process very efficiently, was responsive to my calls, kept me informed at all times and helped the whole rental process go without any hitches, on time and within manageable stress levels of my wife. So all in all excellent services, I will have no hesitation recommending S&K, and particularly Vishal, to my work colleagues and new members of our Company.
Senior Officer of Contracts and Procurement Directorate
I wish to write a letter of commendation for the extremely professional and proactive team involved in the recent sale of my property in Dubai and wish to learn to whom I can address this letter.
From initial contact with Cathy Appiah, through to remortgage advice by Jonathon Oliver, sales with John Vincent and your excellent conveyance team of Bridget Nhire (and in her absence Marc Compton) ably supported by Frances Cruz the entire process has been a pleasure and the team have contributed well in excess of my expectations in navigating the process with considered professional advice and creative solutions to obstacles. The team deserve recognition for this.
My praise does not come lightly as I have been involved in the Real Estate market in Dubai since 2003 dealing with a variety of your competitors firms and the level of service and attention to your customers needs far outweighs the experience with other firms. I am highly impressed at the separation of the sales team into identifiable teams for sale and purchase preventing possible conflict of interest concerns and also find the conveyance team an absolute necessity – especially as I am now located in Egypt – and during a time of unsettlement in Cairo I knew for certain that the sale and transfer of my property was in safe hands. Any queries I raised were responded to within minutes (not days per other experiences) and in each case were responded to in a clear and comprehensive manner.
I will absolutely recommend your services to anyone I know intending to sell their property in Dubai. Simply put I am highly impressed.
Mark D. Fergus BSc(Hons) MRICS
Thank you so much! I am very pleased with the way you have accomplished the transfer on my behalf. Please note that I will make the bank transfer for the Meadows villa on coming Sunday. I have told him to collect the keys from you and proceed with the listing. I'll be in Dubai next week and will collect the original documents for the Greens apartment from you.
Mansoor S.M. Abbasi
"Smith and Ken Real Estate were through and professional and were always a step ahead of any unforeseen problems. Frankly, I was not expecting this high level of service from a property agent in Dubai. I think you should be congratulated and proud of the team you have built up there and the way they handle their clients."
"I have always found Smith And Ken Real Estate extremely service conscious with their clients always at the forefront on any transactions. They always had the time to give me feedback, advice and were always a phone call or email away. I always found their consultants to be cheerful, and always insistent on providing honest advice regarding investment on the projects that offered real value for money and returns which was the main problem I was facing with a lot of local companies in Dubai."
"Dubai has the unenviable reputation of appalling customer service which is partly due to the fact that there was always an abundance of property investors. I was however pleasantly surprised to disprove this assumption when I had the good fortune of calling Smith and Ken. They managed the entire process professionally, from initial deposit, signing of the contract, RERA communication and handing over of the keys. An enormous thank you for making my search for accommodation a seamless and stress-free experience from start to finish!"
Amora Mahender Khan
"I owe my gratitude and thanks to Smith and Ken Real Estate for the timely and insightful advice to rent vs. purchase. I consider myself extremely lucky to have taken their advice as I can buy a much bigger and better place for the same amount now. I am thankful to you for all the sound advice offered which was always in my best interest"
"I am very happy and very satisfied with Smith and Ken's coordination. I would always recommend Smith and Ken Real Estate to anyone who is looking for a company who obviously care about their clients and have great staff that are very knowledgeable."
Daoud Abu Baker
"The excellent service Smith and Ken Real Estate provides is hard to find and I wasted a lot of time calling other companies who never returned my calls or emails. I am thankful for all the assistance during the purchase of the property in the Springs."
"I really appreciate the level of service provided to me during my interaction with your company you made renting an apartment easy for me when considering all of my requirements. My family are really happy now in our new home but if we ever want to move again we'll be sure to give you a call first."
"I got in touch with many different property consultants in Dubai but Smith and Ken Real Estate brings a different experience to this process. They are extremely professional in their approach and every single detail is handled carefully I would have no hesitation in using them again or recommending them to friends and colleagues over in my home Country after buying a Palm Jumeirah Villa as the best price on the market"
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