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Customer Service

Smith & Ken Community Management understands that our performance as the Manager of your Association is predominantly based upon our Customer Service Skills and Support.

Therefore you can expect to receive the skills and support as followed:

Multi Lingual Team

Unique and diverse team ready to tackle any issue you may have relating to your Association

Monthly Operations Report

Operations Report that is emailed out each and every month to all Owners providing them an update on the operations of their Association

Multi Lingual Team

Newsletter that is emailed quarterly to all Occupants giving them an update on any news and upcoming events within their Community

Strataware

Online Community Management and Accounting Software.

MyCommunity Software

Advanced communication portal offering Property Owners and Tenants full access to information relating to their Unit! My Community is hosted and supported locally and is compliant with the Dubai Jointly Owned Property Law.

FIXIT App

A Mobile Phone App allowing you to take photos of any identified maintenance issues from the exact location within your community which is instantly uploaded to the maintenance department and actioned immediately.

Financial Accounting

Invoicing and Receipting Service Charges and also providing fully reconciled and accurate accounting Financial Reports.

Monthly Operations Report

Following up Owners that are in arrears and reporting to the Board on why Owners are unable to meet their Service Charge payment obligations. Creating payment plans (subject to Board approval) to assist Owners in meeting their Service Charge payment deadlines.

Multi Lingual Team

Creating and monitoring the Association Bank Account for the Association (once Board is registered) and setting up Credit Card payment features which will make it easier for Owners to make payments and subsequently increase overall Service Charge Collections.

 
 

We utilize the most advanced methods of communicating with our Client's. Our Customer Relationship Management (CRM) software allows us to stay ahead of our competitors. Our friendly Customer Focused Team are trained to handle any query you may have in relation to your valuable investment.

We believe COMMUNICATION is the most vital tool in meeting your expectations and satisfying your every needs. We take pride in everything we do and guarantee 'a WOW Service' by providing you with up to date information about your Association and the Regulations at all times.

For more information, please complete the form below

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